Shipping & Delivery

Draft policy — to be finalised with our fulfilment partner before the store accepts live orders. Last updated: October 2026.

How Shipping Works Here

Kindred Tails currently confirms every order personally by email before payment. Your confirmation email states the exact shipping cost for your order and address, the dispatch window and the carrier being used — agreed with you before any money changes hands. We deliberately do not publish flat rates or guaranteed delivery dates on this page, because we will only promise what our fulfilment setup can actually deliver.

Where We Ship

We ship to addresses within the United States, including PO boxes where the carrier allows. If you are outside the US, contact us before ordering and we will tell you honestly whether we can help.

Dispatch and Tracking

Once your order is confirmed and payment arranged, you will receive a dispatch email with tracking details when your parcel leaves. Delivery timeframes will be the carrier's genuine estimate for your address, shown in that email — not a marketing number.

Delivery Issues

If a parcel is delayed, arrives damaged, or tracking stalls, reply to your dispatch email and we will work with the carrier on your behalf. Please photograph any packaging damage before fully opening the parcel — it speeds up claims enormously.

Incorrect Addresses

Your confirmation email repeats the delivery address back to you — please check it. Address corrections are free and easy before dispatch; after dispatch, carrier redirection fees (if any) may apply.