Frequently Asked Questions

Add items to your cart, check out with your contact and delivery details, and you'll receive an order reference. Then tap "Send Order by Email" on the confirmation page — we confirm availability, shipping and the final total by email, and only then arrange payment.

Kindred Tails is a new store and we are completing our payment setup carefully rather than rushing it. Until it is live, every order is confirmed personally by email and payment is arranged safely at that stage. No card details are ever collected on this website.

Shipping is calculated for your actual address and confirmed in your order confirmation email before you pay — we don't advertise flat rates or delivery promises we haven't verified with our fulfilment setup.

Yes — reply to your order confirmation email as soon as you can. Because every order is confirmed by a person before dispatch, changes and cancellations are straightforward before the order ships.

Unused items in their original condition can be returned within 30 days of delivery for a refund. The full details — including how to start a return and which items are excluded for hygiene reasons — are on the Returns & Refunds page.

Our store is set up for US customers. If you're elsewhere and love something, email us — we'll tell you honestly whether we can arrange it.

Measure the widest part of the chest, just behind the front legs, and add two fingers of ease. The Premium Dog Harness page has a full size guide, and we're happy to confirm sizing by email before you order.

We aim for true-to-life color in warm, natural light, but screens vary. If a color arrives clearly different from what you expected, our returns policy has you covered.